How to Choose a Trustworthy Auto Repair Shop
Your car is one of your biggest investments. So, when it comes time to get your oil changed or your tires rotated, you don’t want to entrust just anyone with your vehicle. Plus, when unexpected repairs or emergencies occur, having a trusted place to go can give you peace of mind.
There are a lot of factors to consider when looking for a reliable auto repair shop – and sometimes, getting a recommendation from a friend just isn’t enough. Here are a few ways to tell you’ve chosen the right repair shop.
5 Factors to Consider When Choosing an Auto Repair Shop
1. Customer Service
Customer service is at the top of people’s priority list when it comes to choosing services these days.
At Virginia Tire & Auto, we do everything we can to take the stress out of auto repair. Our customers enjoy 14 convenient locations, free Wifi, free coffee and tea, loaner vehicles, and more.
Virginia Tire & Auto customers can also take advantage of VTA Valet, our professional repair service where we pick your car up for you. All you have to do is schedule an appointment, then we’ll come pick up your car, give you the keys to a loaner, take your vehicle into one of our locations for service, and return your vehicle when the service is complete.
Our exceptional service continues long after your repair is finished. We survey our customers each visit, ensuring that we exceeded their expectations and checked off every single box. Virginia Tire & Auto also makes a point to read and respond to every online review – your feedback helps us grow.
Another factor that can tell you a lot about a company is customer retention. Here at Virginia Tire & Auto, the high number of multi-generational customers speak to the trust of our company. At the end of the day, we take customer service and feedback extremely seriously, and constantly improve as technology and customer needs evolve.
We know that the auto repair industry is rarely known for professionalism – that’s why we make a deliberate point to deliver a polished and seamless experience.
“We really value being a professional. That’s why our stores look a certain way and employees dress a certain way. That bleeds into our service,” says Julie Holmes, President at Virginia Tire & Auto.
In addition to the outward appearance of our stores and employees, our level of expertise is unparalleled. Virginia Tire & Auto technicians hold more than 300 ASE certifications combined.
3. Company Culture
It’s no secret that company culture plays a significant role in the happiness of employees and the quality of their work.
The company culture here at Virginia Tire & Auto goes far beyond employee perks like gym memberships and health benefits. We’re a family here, and we put in the time to keep our employees happy, celebrate their achievements, and foster their growth.
Whether our employees are in the front office or in the shop, each and every one of us lives out our values, which include being professional, attentive, genuine, and forward thinking. Customers can expect that level of service every single time.
This will most likely be your first move when searching for a quality and trustworthy auto repair shop. Typing a simple query into Google will give you thousands of third-party insights into a company’s quality and service.
If the company you’re researching has between a 4- and 5-star rating, that can be a good indication that you’re on the right path. Read through some of the customer reviews to read about people’s positive experiences. When you stumble across a not-so-positive review, check to see if the company responds appropriately – or at all.
Outside of third-party reviews on Google, Facebook, and Yelp, search for other indicators of success. These can include service awards or recognition in local or national publications.
Aside from the reviews and accolades, a company’s website can tell you a lot.
Do they make it easy to schedule an appointment or leave a message? A company that has taken the time to create a seamless online user experience is a company that prioritizes convenience and efficiency.
It’s also beneficial to browse the website for a blog, which can indicate a dedication to thought leadership and customer education. At Virginia Tire & Auto, we update our blog every week with car care tips, company highlights, career advice, and more. We want our customers to know that we are here for them, whether they’re in the shop or browsing online.
Ready to choose Virginia Tire & Auto?
At the end of the day, you have to experience our service for yourself. Bring your car into one of our Virginia Tire & Auto locations for everything from unexpected repairs to state inspections.