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Our Service Guarantee

We want you to be happy with the work we do. If there is ever an issue or concern of any kind, or an experience that is less than 100% satisfying, please let us know. We want to surprise you with our commitment to making it right.

We stand by a 24-month/24,000-mile warranty on all service repairs, except for the ones listed below:

Alignment: Parts and Labor: 6 months or 6,000 miles, whichever comes first. NOTE: Steering or suspension parts installed after the alignment void the limited warranty.

Brake Pads/Shoes Replaced & Rotors/Drums Resurfaced and Reused: Parts and Labor: 6 months or 6,000 miles, whichever comes first. *Note: If rotors/drums are replaced, then subject to 24-month/24,000 mile warranty.

Lube, Oil & Filter Change, Transmission Fluid Exchange, Coolant Exchange, Differential Fluid Exchange, Brake Fluid Exchange, Power Steering Fluid Exchange, Engine Decarbonization, Wiper Blades, Bulbs & Air Filter: 90 days or 4,000 miles, whichever comes first.

Virginia Tire & Auto warranties do not cover engine/ transmission replacement, internal engine/transmission repairs or any repair requiring the removal of engine/transmission, differentials, tires or batteries, and are subject to the exclusions noted below. This warranty does not apply to vehicles used commercially. This warranty is only for you and the vehicle serviced - It is not transferable.

If you experience a warranty-related problem with the repaired vehicle as a result of a defect in either workmanship or material during the warranty period, Virginia Tire & Auto will perform the repairs again under the terms of the warranty as outlined. Warranty repairs do not extend original warranty periods.

Limited warranties apply only to the parts and labor shown on a Virginia Tire & Auto invoice—there may be other components in a system that are not covered. Please save your invoices as they are required in order to exercise your warranty privileges.

Authorization must be obtained by Virginia Tire & Auto prior to any warranty repair being performed.

Tires

EVERY TIRE PURCHASE INCLUDES: Free Lifetime Rotation & Balance, a Free Align Check, and a 30-Day Ride Guarantee.

LIFETIME TIRE ROTATION
Good for the life of the usable tire tread (2/32”). Present your original sales receipt at any Virginia Tire & Auto location for a free tire rotation every 6 months or 6,000 miles. (Vehicles requiring mounting or demounting of tires to perform rotation excluded).

LIFETIME WHEEL BALANCE
Lifetime Limited Warranty: Good for the life of the usable tire tread (2/32”). Not valid if tire is dismounted. TPMS reset procedure not included in lifetime limited warranty.

30-DAY RIDE GUARANTEE
Our 30-Day ride guarantee gives you up to a month to decide if you want to keep your tires or exchange them for a different set of tires at no cost.

Just bring your tires and original sales receipt to the location that sold the tires within 30 days of your purchase and we’ll take care of the rest.

Limitations and requirements

Virginia Tire & Auto Tire Protection Policy

BENEFITS INCLUDE:DETAILS OF COVERAGETIRE MANUFACTURER WARRANTIES

... only cover the workmanship of a tire and the normal wear and tear of everyday driving.

They do not cover tire damage due to all the road debris out there just waiting to ruin your day – hazards such as potholes, nails, glass or jagged metals.

This policy provides such coverage and picks up where the manufacturer’s limited warranty leaves off.

POLICY EXCLUSIONS

Tire damage due to, or resulting from the following are not covered:

POLICY HOLDER'S RESPONSIBILITIES

Download the warranty here.